By Josh Williams, Ph.D.
“You’ve got to learn to listen…and listen to learn.” – Joey Ramone
Conventional wisdom when trying to quickly diagnose safety culture is to go and ask people doing the work what is working well and what needs improvement. Front-line employees may not have access to information and pressures at the executive level. However, they do have a pulse on safety culture at the ground level.
Unfortunately, many leaders at executive and front-line level roles simply don’t have the time, or make the time, to get out in the field and engage with employees. In some situations, personal schedules need to be adjusted to create “free time” where leaders can spend sufficient quality time out in the field.
Now, with COVID-19, leaders need to re-think how they engage with employees. In some cases, leaders are dealing with skeleton crews. In other cases, all work is being done virtually. Either way, the same principles apply. In fact, they may be more important now than ever.
Here are a few guidelines for leaders to consider when engaging employees virtually or in the field.
Making time to effectively engage with employees in the field is good business. It improves morale and promotes a more positive organizational culture. This is especially true as we all try to navigate this pandemic together.
At Propulo, our focus has always been on safety culture and operational excellence. Please visit our website (Propulo Consulting) for more business insights and leadership resources.