By Josh Williams, Ph.D.
Having the right attitude for safety can be a challenge, particularly as we get back to work during the COVID era. Not only are people stressed out about COVID, work activities may seem less consequential than normal with constant news about COVID deaths and sinking economies. Here is a model for assessing attitudes that may be useful for honest self-appraisal and for influencing others. Attitudes can be classified as Complainers, Spectators, and Champions (adapted from Yanna, 1996). Leaders can use this information to positively influence employee attitudes for COVID re-entry.
The good news is we can change our own attitude mindsets and, in many cases, influence the attitudes of others. So, complainers can become champions (and vice-versa). In general, effective safety leaders use the following techniques to try and move employees from complainers to champions:
During this COVID era, these guidelines are even more important. In particular, leaders need to increase the quality of genuine, one-on-one conversations with employees (at a safe distance). It’s imperative leaders check in regularly with employees to see how they’re doing and ask what they can do to help. This actively caring leadership style will help convert some of your complainers and spectators into champions for safety both during and after this crisis.
At Propulo, we can help you develop strategies for smart COVID-19 re-entry that is effective now and sustainable in the future. Please visit our website (Propulo Consulting) for more business insights and leadership resources.