By Josh Williams, Ph.D.
Organizational leaders are facing extreme challenges in navigating COVID-19. This is especially true with high profile organizations who are under intense scrutiny. Unfortunately, we’ve seen some missteps along the way. Although Amazon recently pledged all of its $4B second quarter profits to corona virus relief efforts, they also received negative press for perceptions of how they initially handled employees’ safety in some of their warehouses. This included how they responded with people who spoke up about it.1Perceptions of mishandling employee safety are bad for business, especially right now.
Other organizational leaders have bolstered their company brands by handling the COVID crisis with caring, compassion, and courage. Ally Financial is a shining example. They took immediate steps to address employees’ safety and security when the first reports of COVID filtered in. This included a number of bold steps, including2:
According to Kathie Patterson, their chief HR officer, “Everything we do is through the lens of care and support. That's the culture of Ally. When you get culture right everything else falls into place and there is no better time to let that shine than right now.”2
Recent blogs have showcased other exemplary efforts that leaders have taken to show caring and compassion during COVID-19. As we begin to open up certain segments of society, it is important to remember that manner in which leaders handle employees’ safety says a lot about their character.
At Propulo, our focus has always been on safety culture and operational excellence. Please visit our website (Propulo Consulting) for more business insights and leadership resources.